Skip to content
Clinic open · free diagnosis, no appointment needed2,000+ domains monitored

The domain does not resolve

CODE RED

GENERIC · Critical · costs 40 points · RFC 1035 section 4.1.1

What it means

example.com returns no DNS answer at all. There is nothing to examine, and no mail, sent or received, can work until it resolves.

How to fix it

Check that the domain is still registered and that its nameservers are correct at the registrar.

Check your own domain

This page describes the condition. To find out whether your domain has it, run the GENERIC test or the full checkup, which examines every record at once.

Understand it properly

This page covers one condition. For the whole picture, How SPF, DKIM and DMARC fit together, or start at the Health Library.

Where this comes from

We judge this against RFC 1035 section 4.1.1. Every finding on this site cites the specification behind it so you can check the work rather than take our word for it.

Other GENERIC conditions

DOMAIN_NXDOMAIN

Every fix on this site is yours to implement. If you would rather someone did it, I take this work directly.